Do you have a showroom where I can view stock before I purchase?
Yes, Cocohills has a showroom in Remuera, which has a large variety of new item, and quality ‘on behalf’ pieces for you to view and purchase. Otherwise a visit to Cocohills supplier showrooms can be arranged so you can hand pick from a range of beautiful pieces.
Can you deliver across New Zealand?
Absolutely. Cocohills and their suppliers have partnerships with freight companies across New Zealand. Freight will be confirmed once an order is confirmed.
Are discounts available for multiple purchases?
Cocohills are happy to discuss discounts for multiple items purchased. Please get in touch and we can take it from there!
How long does delivery take?
On receipt of payment, deliveries can take just a day or two or a couple of weeks. This will depend on where you are based and where the item is being sent from.
What happens if an item is damaged or faulty?
It is important for you to check your order before signing for it with the freight company. Any damage or fault must be noted on the delivery docket and reported to Cocohills within 24 hours of receipt. Photos of the damaged or faulty item will also be necessary. Freight insurance may be void if you fail to do so. Contact with Cocohills within 24 hours will ensure that damaged or faulty items will be replaced at no cost.
What happens if an item is out of stock?
If you order an item which is out of stock, a back order can be placed if a new shipment is due in of that item. A deposit of 50% is requested to secure the item from the next shipment with the 50% balance due just prior to delivery.
Can Cocohills source furniture that I have seen elsewhere?
Cocohills has a wide range of suppliers that carry a number of different items. Please make contact to discuss your needs and I will endeavor to source the item you are after.
Where is your furniture made?
Many of the items showcased through Cocohills are manufactured from well established suppliers overseas. However Cocohills can arrange to have custom made pieces manufactured for you right here in New Zealand.